VyprVPN 3.0 brings a new, sleek look, as well as user friendly user interface, making it easier than ever to browse and connect to our global VPN servers, customize your VPN connections, and take advantage of an open and secure Internet. On June 6, 2019, we released VyprVPN 3.0 on iOS. We apologize that you experienced issues with VyprVPN on iOS. In our help center we detail this as well to let our customers know if they're interested in taking advantage of the 30 day money back guarantee they need to request that refund, at this URL: We would still like to have the opportunity to make things right for you and if you could reach out to our support team by emailing or through our web form at: we can work with you to resolve this. As with many services a cancellation does not cause a refund to occur automatically, it just indicates that you'd no longer like the account to renew. As I understand from your review you entered a cancellation on the account but it doesn't sound like you had reached out to us to request a refund. We don't have visibility on customer accounts through Trust Pilot and we'd love to help you out still. Hello Erast, We're sorry to hear you had such a poor experience and that you feel that our money back guarantee is a fraud.